City of Norwood - (MA)
Municipal electric utility · Massachusetts · #864 of 3,199 U.S. utilities by customers · EIA utility #13839
City of Norwood - (MA) is a municipal electric utility serving 15,812 customers in Massachusetts. In 2025 it sold 321 gigawatt-hours of electricity for $56.02M in revenue, an average realized rate of 17.46¢ per kWh across all customer classes and 17.61¢ per kWh for residential customers. Its reported service territory covers 1 counties. EIA records its activities as: transmission, buying transmission, distribution.
Customers, sales and rates by customer class (2025)
| Class | Customers | Sales (GWh) | Revenue | Avg realized rate | Share of sales |
|---|---|---|---|---|---|
| Residential | 13,617 | 91.3 | $16.07M | 17.61¢ | |
| Commercial | 2,146 | 104 | $20.38M | 19.54¢ | |
| Industrial | 49 | 125 | $19.57M | 15.62¢ | |
| Total | 15,812 | 321 | $56.02M | 17.46¢ |
Average realized rate = revenue divided by sales as reported on EIA Form 861. It blends fixed charges, demand charges and riders into one per-kWh figure; it is not the utility's tariff rate. Estimated residential bill assumes the average residential customer's actual 2025 usage (558 kWh/month).
Five-year trend
| Year | Customers | Sales (GWh) | Revenue | Residential rate |
|---|---|---|---|---|
| 2021 | 16,224 | 318 | $55.46M | 17.28¢ |
| 2022 | 15,745 | 317 | $54.92M | 17.25¢ |
| 2023 | 15,779 | 308 | $55.05M | 18.04¢ |
| 2024 | 15,794 | 320 | $55.89M | 17.67¢ |
| 2025 | 15,812 | 321 | $56.02M | 17.61¢ |
Reliability (2025)
Average outage time (SAIDI): 117 minutes per customer per year
Average outages (SAIFI): 1.70 per customer
Average restoration time (CAIDI): 69 minutes
As reported for Massachusetts under the IEEE standard, with major event days included where the standard reports them. Lower is better; see the reliability rankings.
Energy supply (2025)
Net generation: — GWh
Wholesale power purchased: 327 GWh
Winter peak demand: 51 MW
Energy losses: 1.9% of energy handled
Meters & rooftop solar (2025)
Smart (AMI) meters: 100.0% of 15,865 meters
Counties served
Norfolk, MA
Other large utilities in Massachusetts
- Constellation NewEnergy, Inc - 1,541,139 customers, residential 12.92¢
- Direct Energy Services - 1,310,067 customers, residential 14.56¢
- Massachusetts Electric Co - 486,042 customers, residential 33.66¢
- First Point Power, LLC - 353,137 customers, residential 13.82¢
- NSTAR Electric Company - 340,640 customers, residential 21.49¢
- Clearview Electric Inc. - 64,976 customers, residential 14.61¢
- City of Taunton - (MA) - 40,045 customers, residential 18.81¢
- Town of Reading - (MA) - 28,337 customers, residential 19.95¢
All Massachusetts utilities and rates
Source: U.S. Energy Information Administration, Form EIA-861 2025 (filed by the utility; figures as published). Utility #13839 in the EIA frame.